Frequently Asked Questions
Find answers to common questions about our products, ordering process, and policies.
Contact UsProduct & Ordering Information
Jute bags are 100% biodegradable and compostable, making them environmentally friendly. They're also more durable than plastic, can carry heavier items, are reusable, and have a natural aesthetic that plastic can't match. Additionally, jute cultivation helps with carbon dioxide absorption and requires minimal pesticides or fertilizers.
Yes, we offer full customization services for all our products. This includes custom sizes, designs, colors, printing, and branding options. We can add your logo, tagline, or any other design elements to create products that perfectly represent your brand.
Our standard MOQ varies by product type. For jute bags, we typically require a minimum of 500 units per design. For garments and other handicrafts, the MOQ might be lower. Please contact our sales team for specific requirements for your desired products.
Production time depends on the product type, quantity, and customization requirements. Typically, standard orders take 2-4 weeks for production after design approval. Larger or more complex orders may require 4-6 weeks. We'll provide a detailed timeline during the quotation process.
Yes, we ship to countries worldwide. We have experience handling international logistics and can arrange shipping via sea or air freight depending on your timeline and budget. We'll handle all export documentation to ensure smooth customs clearance.
Production & Policies
We accept wire transfers, letters of credit (L/C), and advance payments. For new clients, we typically require a 50% advance payment, with the balance due before shipment. For established clients, we offer more flexible payment terms.
Absolutely. We are committed to ethical manufacturing practices. All our products are made by skilled artisans who receive fair wages and work in safe conditions. We hold certifications including SA8000:2014, ISO 9001:2015, and are Fairtrade Certified.
Jute products should be kept dry and away from prolonged direct sunlight. For cleaning, we recommend spot cleaning with a damp cloth and mild soap, then air drying. Avoid machine washing or submerging jute items in water, as this can affect their integrity and appearance.
Yes, we offer sampling services. There is usually a nominal fee for samples, which can be credited towards your bulk order. Sample production typically takes 1-2 weeks depending on the complexity of the design.
Customer satisfaction is our priority. We implement strict quality control measures throughout the production process. In the rare event that products don't meet the agreed specifications, we'll work with you to find a satisfactory resolution, which may include replacements or appropriate compensation.
Still have questions?
Contact our customer support team for more information.
Contact Support